Help Centre > topics > Attaching files to a topic

Attaching files to a topic

To add attachments: 

  • Go into the relevant topic, in either “edit” or “view” mode. 
  • Click on the “Add/manage attachments” link, listed under the “ATTACHMENTS” heading in the right hand menu.  
  • Open the desired file from the relevant location (either your computer, Dropbox, Google Drive or One Drive). 
  • The file will then appear in the list under “Attachments”. 
  • To edit the filename, click the pencil button to the right. 
  • You can then close the pop-up, and the attachment will be saved.  

Please note:
if using mobile to add attachments, you will find the “Add/manage attachments” button in a different location:

  • Enter the topic in “View mode”.
  • Click to expand the “Topic details”, just above the topic heading. 
  • You will find the “Add/manage attachments” link underneath the “Attachments” heading.

The permitted file attachments are as follows:

  • The maximum size of a single attachment in a topic is 50 MB.
  • A maximum of 10 files can be attached to one topic.
  • Acceptable file types are: ‘txt’, ‘pdf’, ‘doc’, ‘docx’, ‘ddoc’, ‘bdoc’, ‘odf’, ‘odt’, ‘jpg’, ‘jpeg’, ‘img’, ‘png’, ‘rtf’, ‘xls’, ‘xlsx’, ‘ppt’, ‘pptx’, ‘pps’,’ xlt’.

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